What if my order has been stolen?

If you have reason to suspect that your package has been stolen (for example, if your order status is “Delivered” but you never received it), you need to wait for 5 days. During that time, the status may change, or a misdelivered package may be returned to the sender.

If that does not happen, you need to file a police report within 5 days after the status update. Send a copy of the police report and the assigned police report number to us so we can review your case. Falsifying reports will have legal consequences.