How long does the shipping take?
by aleksandr.karlin
Please, refer to our Delivery Information for the details.
View more Archives: FAQs
How can I track my order?
by aleksandr.karlin
You will receive an automated email containing tracking information as soon as your order ships. Please note that it takes up to 48 hours for the first scan to appear.
View more Are there any additional charges for an international delivery?
by aleksandr.karlin
The shipping is absolutely free. No customs/sales tax is payable on the delivery of the goods.
View more What should I do if I received a defective or incorrect product?
by aleksandr.karlin
If you believe you received a defective, damaged or incorrect product, please send a photo or a video of the item and a brief explanation of the defect to theteam@threostore.ca. Also, we need the photo of the tracking number on the package itself so we can look into it right away.
View more Why didn’t I get a confirmation email?
by aleksandr.karlin
Make sure you check your Spam, Junk or Promotions folder just in case the email got delivered there instead of your inbox. To further ensure our confirmation emails get to you, you can add the address theteam@threostore.ca to your safe sender’s list to ensure your confirmation does not get sent to one of these folders. If you have checked […]
View more How long does it take to process the order?
by aleksandr.karlin
All orders are processed within 1-3 business days.
View more How can I change or cancel my order?
by aleksandr.karlin
We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed for more than 24 hours. If you notice the mistake straight away, though, please send us an email at theteam@threostore.ca to see if a modification can be made.
View more What happens if my order is returned to the sender?
by aleksandr.karlin
In the event your order is returned to the sender, we will contact you via email at the same email address that was provided during checkout. If you find that your tracking link states that your order is being returned to the sender, earlier please send us an email at theteam@threostore.ca and let us know so […]
View more What if my order has been stolen?
by aleksandr.karlin
If you have reason to suspect that your package has been stolen (for example, if your order status is “Delivered” but you never received it), you need to wait for 5 days. During that time, the status may change, or a misdelivered package may be returned to the sender. If that does not happen, you need to file a police report within 5 […]
View more How do I find my order?
by aleksandr.karlin
After your order is placed, you will receive an automated email with your order number and details of your purchase.
View more What is your return and refund policy?
by aleksandr.karlin
We accept returns of unused items within 30 days of delivery. If you wish to go further and return all or part of your order, please visit our Return & Refund Policy here and then contact us at theteam@threostore.ca with your order number. Cases of returns with buyers remorse, such as an item that didn’t fit, didn’t like the color/quality, […]
View more How can I get a discount?
by aleksandr.karlin
You can view our best offers on the main page of www.threostore.ca. We offer a range of seasonal promotions throughout the year. If you have a code, just enter it at checkout to get a discount on your purchase.
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